Refund policy

Refund and Return Policy

If you have received incorrect, damaged, or faulty items, please contact our customer support team within 30 days of delivery at hello@joinflashback.co, including your order number in the subject line.

Flashback will verify if you are entitled to a refund or replacement for any initial faults presented upon receiving your order.

Return shipping costs are the responsibility of the customer and are non-refundable. We highly recommend using a tracking service to return the goods.

Unfortunately, we do not offer general refunds or exchanges for change of mind.

Customers in the European Union

Customers in the European Union are entitled to a 14-day cooling off period. If this right is exercised, any products should be used only to the extent necessary to establish the nature, characteristics and the functions - similarly to what one may do in a physical store. If damaged or used excessively, the customer may be liable for any reduction to the item's value.

The cooling off period may be exercised by contacting us within 14 days of delivery at hello@joinflashback.co. Please note that return shipping under this option must be arranged and paid for by the customer.

Warranty

The ONE35 camera is covered by a 30-day warranty. If you discover a functional issue with the product within 30 days of delivery, Flashback will verify whether you are entitled to a replacement. Please note that the following conditions will void the Flashback warranty:

• Damages resulting from misuse, abuse, or negligence.
• Damages caused by wear and tear, theft, or loss.
• Damages or faults caused by product tampering or use of third-party accessories.
• Use that is not in accordance with the listed instructions on the product packaging.