FAQ

What should I do if my flash isn't working?

If your flash isn't working, first, check the battery level and make sure it's fully charged. Then, ensure your camera's firmware is up to date to address any potential bugs. Keep an eye out for our upcoming feature that will allow you to recalibrate the flash through the app. If the issue persists, don't hesitate to contact our support team for further assistance or a possible replacement.

Is there any privacy concern regarding photo processing?

Your privacy and data security are our top priorities. We process photos on our servers using automated and encrypted methods, ensuring no one has access to your images. Your photos are only stored temporarily during processing and are deleted afterward.

What should I do if my winder won't stop winding?

If your winder keeps winding endlessly, try moving the winder mechanism repeatedly to see if it resolves the issue. Additionally, verify that your camera's firmware is up to date, as this may help address any potential issues. If the problem persists, please contact our support team for further assistance.

How can I troubleshoot film unloading issues?

If you encounter difficulties unloading film, ensure the app remains open and your phone doesn't go to sleep during the process. If you experience Wi-Fi dropouts or app closures, try restarting the unloading process. For further assistance, reach out to our support team.

How can I take better photos with my camera?

To enhance your photo quality, ensure proper flash usage, especially in low-light settings, pay attention to lighting conditions to avoid extreme contrasts, and reach out to our support team for further assistance if needed.